Michael A. Gonzalez

1403 Lamesa Ave. Pasadena, TX 77506

843-812-5662 (Cell)Email: michaelgzz2733@gmail.com

LinkedIn: www.linkedin.com/pub/michael-gonzalez/b4/106/ba6/

Desktop Support Specialist

Profile

I have four years of progressive experience in the United States Marine Corps in information technology, both domestically and overseas. During my service, I earned two promotions, a certificate of commendation from senior supervisors, and excelled as a supervisor in multiple rapidly changing environments. I am accountable and detail-oriented, and able to remain focused in an ever-changing field. After completion of my military service, I have deployed computer equipment as part of a team to assist in the opening of new hospitals and clinics to better aid the public in maintaining their health and treating injuries.

 

Key Qualifications and Skills

●        Help Desk Experience - Including daily use of Windows Remote Assistance and Remote Desktop Connections

●        Desktop Support experience - Deploying a multitude of different PCs, monitors, and text and label printers.

●        Adaptability and ability to work under pressure

●        Proficient in the use and troubleshooting of Microsoft Office applications.

●        Problem solving skills, organizational skills, and ability to exercise sound judgment and critical thinking to assist users with little to no technical experience

●        Proficiency managing multiple projects under tight deadlines, with the ability to effectively balance priorities and assigned goals

●        Proficiency in maintaining and managing Windows 7, Citrix, and Windows Server 2008R2.

●        Accuracy and attention to details

●        Experience using the help desk ticketing system BMC Remedy

●        Active Secret Clearance

●        Honorable Discharge

 

Work Experience

FEB 2016 - Present    Desktop Support3coastGalveston, TX

·   As part of a team, deployed over 300 PCs, 250 Thin Clients, 150 text and label printers, and helped UTMB establish the new Jennie Sealy Hospital in Galveston, Texas.

·   As part of a team, deployed 30 PCs, 45 Thin Clients, 20 text and label printers, and helped UTMB establish a new Women’s clinic in Webster, Texas.

·   Assist customers with IT related users in various project settings; including but not limited to new set-ups, moves, conversion projects, upgrades, etc.

·   Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.

·   Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.

·   Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.

·   Provide customer assistance using Active Directory services and remote access tools.

·   Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers and adheres to internal controls and reporting structure.

JUL 2014 – AUG 1^st 2015 Help DeskUSMC   MCAS Beaufort, SC

●        Performed in an IT Help Desk environment troubleshooting errors reported by users and resolving over 75% of trouble tickets within the first 10 minutes resulting in maximum availability of network connectivity.

●        Performed in an IT Help Desk assisting more than 4000 users and computers that need assistance in daily tasks that require access to the network.

 

JUN 2012 – JUN 2014    Data Systems TechnicianUSMC   Camp Courtney, Okinawa, Japan

●        Installed, configured, and managed LAN networks in multiple sites, oftentimes spanning multiple countries and other nationalities.

●        Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications in order to support multiple users on multiple networks.

●        Conducted computer diagnostics on a daily basis to investigate and resolve problems and provide technical assistance and support to a company numbering approximately 120 users.

●        Designed and implemented a server network training room where junior IT Specialists can hone their server management and troubleshooting skills. Created a training regimen to continuously challenge them which resulted in an overall higher technical proficiency among other peers of the same grade.

 

Certifications

●        COMPTIA: Security Plus CE July 2012 - July 2018

●        MCPS: Windows Server 2008, Server Administrator April 2014 - Present

●        MCTS: Windows Server 2008 Active Directory, ConfiguringMay 2014 - Present

 

Other Training and Course Completions

●        Information Technology EssentialsJanuary 2012

●        CCNA Modules 1-3February – March 2012

●        Assured Compliance Assessment Solution (ACAS)January 2013

●        Securing Windows 7 for System AdministratorsMarch 2013

●        Tactical Public Key Infrastructure TrainingNovember 2013

●        VMware vSphere 5.0May 2014

●        Information Assurance Policy and Technology CourseAugust 2014

●        IPv6 SecurityJuly 2015

●        Wireless Network SecurityJuly 2015

 

Military Decorations

●        Good Conduct Medal

●        National Defense Service Medal

●        Global War on Terrorism Service Medal

●        Korean Defense Service Medal

●        Certificate of Commendation